Order Cancellation
Cancellation Policy
Cancellation rules depend on order stage. Earlier cancellations are easier; once packing or dispatch starts, options may narrow.
1. Customer cancellation window
- Orders may be cancelled before shopkeeper acceptance.
- Once accepted or packed, cancellation may be restricted.
- After dispatch, cancellation may move into return or support review depending on the situation.
2. Shopkeeper or platform cancellation
Orders may be cancelled due to stock-out, non-serviceable address, payment verification failure, rider shortage, technical issues, or fraud-risk review.
3. Refund treatment
- Approved prepaid cancellations are refunded to the original payment method.
- Incomplete or failed online payments are not treated as successful captures.
- Typical refund timelines are 5-7 business days after approval.
4. Charges and misuse
Usually there is no cancellation charge before shop acceptance, but repeated misuse or suspicious patterns may lead to restrictions.
5. Non-cancellable situations
- Order already packed by the partner shop
- Order already assigned to rider and dispatched
- Repeated intentional cancellation behavior